Discover a Career with the Providence House

Program Support Aide

Program Support Aides play a key role in supporting the overall functioning of the residential substance use disorder treatment program by assisting residents and their children as needed. This position ensures that both adults and children are safe, supported, and engaged in a recovery-focused environment. The Program Support Aide provides hands-on assistance with daily living needs, childcare, and the maintenance of a safe, structured setting. Working closely with program staff, the aide helps residents and their families receive the practical, day-to-day support necessary to focus fully on recovery.

Duties & Responsibilities:

• Provide direct support to residents with daily needs such as meals, chores, appointments, and program participation.
• Supervise and care for children while mothers attend groups, appointments, or other program requirements, ensuring a safe, nurturing, and engaging environment.
• Assist with organizing and supervising family-friendly recreational activities, playtime, and structured routines.
• Monitor resident and child activity areas to maintain structure, safety, and adherence to program guidelines.
• Provide guidance to residents in maintaining clean and orderly living spaces.
• Model healthy routines, positive communication, and respectful behavior for residents and their children.
• Support staff in managing daily program schedules and transitions between activities.
• Support staff in facilitating recreational activities, family-centered programming, and recovery-oriented groups.
• Encourage resident engagement in treatment plans and reinforce recovery-oriented behaviors, while promoting healthy relationship-building skills between mother and child.
• Respond calmly and appropriately to resident or child-related issues, escalating concerns to program staff as needed.
• Supervise indoor and outdoor resident activities, both on-site and off property.
• Assist residents and children with medications in accordance with Providence House procedures for medication observation.
• Conduct routine urinalysis, breathalyzer testing, skin checks, eye checks, vital signs/withdrawal scales, and searches of clients and/or their belongings upon return to the facility.
• Assist with transportation, meal service, or other program operations as directed.
• Conduct routine room checks and random facility checks as needed and/or assigned.
• Complete searches of clients and their belongings at admission and for any items brought in after admission.
• Assist with intake and discharge procedures as assigned.
• Document rounds, observations, incidents, and resident/child progress accurately and in a timely manner.
• Uphold and promote a recovery-focused atmosphere by knowing, understanding, and consistently following all Providence House policies and procedures.
• Ensure facility rules, policies, and procedures are followed to maintain resident safety and licensure compliance.
• Participate in monthly staff meetings.
• Report any safety, security, or compliance issues to the Executive Director.
• Work cooperatively with staff, management, and external agencies.
• Perform all other duties as assigned by management.

Requirements:

• Maintain strict confidentiality of clients and their children in compliance with Federal Law 42 CFR Part 2 and other applicable laws and regulations.

• Obtain and maintain CPR/First Aid/AED certification within 30 days of hire.

• Complete Narcan training.

• Successfully pass required background checks at hire and throughout employment as required by company policy and licensing requirements.

• Meet all licensing and regulatory requirements.

• Consent to new hire drug screening and random testing throughout employment.

• Ensure Providence House remains a drug- and alcohol-free environment. This includes no use or possession of non-prescribed drugs, alcohol, or related paraphernalia (including clothing or personal items) on facility property.

Qualifications:

• Experience working with children and/or adults in residential, childcare, or human services settings preferred.
• Ability to maintain patience, empathy, and professionalism in a recovery-focused environment.
• Strong interpersonal and communication skills.
• Reliable, flexible, and able to work evenings, weekends, and holidays as scheduled.
• Knowledge of patterns and behaviors common to individuals with substance use disorders.
• Strong oral and written communication skills.

Work Environment: This position operates in a professional treatment setting serving adults with substance use disorders and their children. The role routinely uses standard office equipment and computer programs. The employee regularly interacts with individuals who may exhibit a wide range of emotions and must be able to respond appropriately. The position may involve physical activity, including lifting, standing for extended periods, and supervising active children.

Position Type / Expected Hours of Work: This position may be full-time or part-time depending on program needs. Full-time employees are regularly scheduled to work at least 36 hours per week. Work schedules will be discussed with each employee, and efforts will be made to accommodate personal needs while fulfilling the requirements of the program.